"Head and Shoulders Above" the Rest
I had to write to express my enthusiasm and excitement regarding your wonderful service. This is the second time you have arrived in the early morning hours with a prepared, enthusiastic, and professional attitude regarding another broken window in our building. Your efficiency and calming perspective made it much more comfortable and a relief when we were faced with the frustration and interruption of another break-in at 3:00 in the morning.
Having worked in retail for 15 years, and having dealt with other window service suppliers such as you, you clearly stand head and shoulders above them. The first time we called you, I expected the same ignorant and frustrating disdain I was always treated with back then. You, on the other hand, were a pleasant surprise! The second time around was even better, if that makes any sense.
Good work, and the highest compliment I can pay any business is to use their service again in the future, and we intend to do so.
Vice-President and Co-owner
Zilli's Cafes and Catering
"We Appreciate the Extra Mile"
We often don't express our appreciation or pleasure in dealing with sub-trades in our very busy industry. However, having said this, I had to take the opportunity to extend our gratitude with the exceptional service you have provided our company for the past several years. We often get customers calling us back to let us know that you had attended the site with a smile and willingness to complete the task at hand with great enthusiasm and expertise. We appreciate the extra mile you go to attend our emergency calls at odd hours, no matter what time of day of the week it happens to fall on. We will never have a reason to use the service of one of your competitors, simply because you have never let us down.
Again, we want to say "Thank you" and to keep up the outstanding service and professional attitude that you bring to our company. We prosper from the alliance we have with you.
Senior Vice President
Thu, October 13, 2011